![]() ![]() ![]() You will be able to receive and process test messages and files. Select the chat queue that will process the messages that come via this channel.Īs a result, Creatio will connect a test WhatsApp channel.Specified in the AUTH TOKEN field of the Twilio Console. Token – the token Twilio generates for the trial account.Application Id – the Twilio free trial account SID specified in the ACCOUNT SID field of the Twilio Console.Verification phone number – a phone number included in the Sandbox Participants list in Twilio.Phone number – your Twilio free trial account phone number.This will open a mini page with the channel parameters. Click the button to open the System Designer.If the values of these system settings are not populated, contact Creatio support. Set up a test WhatsApp channel in Creatioīefore you start setting up the WhatsApp channel, make sure the “Identity server Url” (“IdentityServerUrl” code), “Identity server client id” (“IdentityServerClientId” code), and “Identity server client secret” (“IdentityServerClientSecret” code) system settings are populated. After that your trial account number will be able to receive messages from the numbers you added in the previous step. To review the test numbers in the Sandbox Participants list, go to Twilio Console → Programmable Messaging → Settings → WhatsApp Sandbox Settings → Sandbox Participants. If you would like to use several test numbers, repeat step 3 for each of them. ![]() As a result, Twilio will add your number to Sandbox Participants. Send the code from your phone number to your trial account number using WhatsApp. Set up the Twilio sandbox: Twilio Console → Programmable Messaging → Try it out → Send a WhatsApp message.Twilio Console → Programmable Messaging → Settings → WhatsApp Sandbox Settings → Sandbox Configuration and enter the “” value in the WHEN A MESSAGE COMES IN field. To do this, navigate to the sandbox settings in Twilio: Specify the endpoint URL for transferring chats to Creatio. We recommend using separate accounts for working and testing purposes. Should you decide to convert the account to a full-fledged business account, the trial features and virtual funds will become unavailable. Learn more about supported file formats in Twilio documentation. At the moment, Creatio only works with incoming files, sending files is not available. Read more >įile transfer in WhatsApp channel is limited to: Set up a WhatsApp chat channel in Creatio.Set up a Twilio free trial account to get acquainted with the integration (optional).In general, the WhatsApp integration setup consists of the following steps: This will help you secure your and your customers' data. Verify your accounts to take full advantage of WhatsApp integration. You can sign up for a trial account with limited functionality to get acquainted with the WhatsApp integration features. Integration with a Facebook partner platform that provides access to WhatsApp Business API.If you have not signed up yet, follow the Facebook instructions. Due to this, you need the following to integrate this messenger: ![]()
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